Orders are typically processed within 3 business days (excluding weekends and holidays). During busy seasons, processing may take a little longer.
We ship worldwide.
Shipping options, rates, and estimated delivery times are shown at checkout and vary by destination and carrier. Delivery estimates begin after your order has been processed.
If tracking is available for your shipping method, you’ll receive a tracking link by email once your order ships.
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we can reship it at your expense.
International shipments may be subject to customs duties, taxes, and fees. These charges are the customer’s responsibility and are not included in your order total or shipping cost.
Once a package is in the carrier’s hands, delivery timing is controlled by the carrier. If your package appears lost or is marked delivered but you can’t locate it, contact us and we’ll do our best to help you file a claim or locate the shipment.
If your order arrives broken or damaged, please contact us within 48 hours of delivery with: – Your order number – Photos of the damaged item(s) – Photos of the packaging
We’ll work with you to make it right.
Due to the nature of our products, all sales are final.
If an item arrives broken or damaged, we’ll take care of you. Please email us within 48 hours of delivery with the photos listed above.
Depending on the situation and item availability, we may offer: – A replacement, or – Store credit, or – A refund
Questions? Email melody@fairydustcrystals.com and we’ll take care of you.